Refund & Exchange Policy

You have 30 days from the date of delivery to request a return. After 30 days have passed, we’re unable to offer a refund or exchange.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.

Additional non-returnable items:

• Gift cards
• Made-to-order or custom-sized items
• Mattress protectors and pillows once the hygiene seal has been broken

A receipt or proof of purchase is required to complete any return. Please don’t send your item back to the manufacturer — contact us first so we can arrange collection or advise on next steps.

Once we’ve received and inspected your return, we’ll email you to confirm it’s arrived and let you know whether your refund has been approved.

If approved, your refund will be processed to your original method of payment. Please allow a few business days for it to appear, depending on your bank or card provider.

Late or missing refunds

If you haven’t received your refund yet, please check your bank account again first, then contact your card provider or bank — there’s often some processing time before a refund shows up. Still nothing after that? Get in touch and we’ll look into it.

Sale items

Only regular-priced items are eligible for a refund. Items purchased on sale cannot be refunded.

We only exchange items that arrive defective or damaged. To request an exchange for the same item, email us and we’ll arrange collection of the original item.

If your item was marked as a gift at checkout and shipped directly to you, you’ll receive a gift credit once we receive the return.

If it wasn’t marked as a gift, or the gift-giver had it shipped to themselves first, we’ll issue the refund to the original purchaser.

How you return an item depends on its size:

If a refund is issued, the cost of return shipping will be deducted from it. We recommend using a trackable service, as we can’t guarantee we’ll receive an untracked return.